Respond to Manual Extension Requests

If you enabled an extension policy that allows students to send manual extension requests, your students can ask you for extensions from within the assignment. When a student sends you a manual extension request in WebAssign®, it is displayed on your Communication page for that class. If you enabled forwarding of extension requests to your email, you will also receive an email message letting you know about the extension request.

To respond to a manual extension request: 

Tip: Click mailbox icon Messages to see if you have any unanswered extension requests for any of your classes.
  1. From the toolbar, click communication icon Communication. Select your class, if necessary.
  2. Under Extensions, click Unanswered. Your unanswered extension requests are listed and display the requesting student's name, the assignment name, and the date the request was made.
  3. Click an assignment name in the list to view the extension request.

    Your student's assignment score is displayed, along with the number of responses that have been submitted.

    View Request window
  4. After reading the extension request, decide how you want to respond.  
    Important: Before granting an extension that imposes a % total or points penalty, always give your students the choice to accept or decline the extension, since these points are deducted from your student's score as soon as you grant the extension. Let them know when the new due date and time is and what the penalty will be.

    For % unearned penalties, you do not need to ask your students to accept the extension ahead of time since points are deducted only when the student uses the extension.

    To do this:

    Do this:

    Review your student's responses for the assignment.

    Click View Responses.

    Review a record of all activity for the assignment.

    Click Assignment Activity Log.

    Ask your student for more information — for example, how much time they need, or why the assignment was not completed on time.

    1. Click Send Reply.
    2. Type your message to the student in the Comment box.
    3. Click Send.

    When your student views the status of their extension request for the assignment, she will see your response. When she replies, the original extension request is marked as unread and the date is updated. When you view the request, you see your student's original request, your reply, and her response.

    Indicate that you have already granted or denied the extension.

    If you have already granted or denied an extension request — for example, if you granted extensions to multiple students — indicate that the request has been answered by clicking Move to Answered. The request is moved to Extensions > Answered.

    Grant the extension request.

    1. Click Grant Extension.
    2. Specify the new due date and time for the assignment.
    3. In Additional submissions allowed, specify the total number of submissions allowed for the assignment.
    4. In Penalty for using extension, type 0 if you do not want your students to incur a penalty for using the automatic extension, or type a positive number and select a penalty method — % unearned, % total, or points — to reduce the student's assignment score.  
    5. Type your message to the student in the Comment box. Be sure to describe the terms of the extension, including any penalties.
    6. Click Grant Extension.

    The extension request is granted with the terms you specified, and the request is moved to Extensions > Answered.

    Deny the extension request.

    1. Click Deny Request.
    2. Type your message to the student in the Comment box. Let your student know why you are not giving them more time to complete the assignment.
    3. Click Deny Request.

    The extension request is denied, and the request is moved to Extensions > Answered. When your student views the status of their extension request for the assignment, she will see your response.

    Mark the extension request as unread.

    Click Mark Unread. The message is displayed in bold as if you had not read it.