Can't Sign In to WebAssign

If you can't sign in to WebAssign, try the following steps to solve the problem.

  1. Check Sign In or ask your instructor if you should use your school's learning management system or authentication server to access WebAssign.
  2. Check your account credentials.

    If you sign in at, you need to provide three credentials. You can look up or recover these credentials using the following links:

    • Recover your username

      Enter the email address associated with your WebAssign account and your username will be emailed to you.

      If you weren't given a username, it's likely that you either sign in using your school's learning management system/authentication server, or you need to create a WebAssign account.

    • Look up your institution code

      Type part of your school name to look up the institution code.

    • Reset your password

      You can also set an initial password if you weren't provided one by your instructor.

  3. Create an account if you don't have one.

    If your instructor gave you a class key to enroll, see Enroll Yourself With a Class Key to create your new WebAssign account.

  4. Check your internet connectivity.
  5. If needed, submit a request to Customer Support.

    See Customer Support. Provide as much of the following information as possible:

    • Username, school, and any classes you are enrolled in
    • When the problem happened
    • What web browser and operating system you are using
    • What antivirus or anti-spyware programs you are using