Purchased With the Wrong Account

When you purchase access for WebAssign and sign in you see a message that you have not purchased access yet.

You have purchased access using a different account.

Resolution

Contact Cengage Customer Support at support.cengage.comlatinoamerica.cengage.com/soporte-latam/cengage.co.uk/contact/cengageasia.com/ProductSupportcengage.co.in/Contact_Uscengage.com.au/contact-us or 800.354.9706 +44 (0)1264 332424 +8610 8343 5158 (North Asia) or +65 6410 1206 (Southeast Asia)0120 684 1300 1300 790 853 (Australia) or 0800 449 725 (New Zealand)soporte.latam@cengage.com (Latin America) or suporte.brasil@cengage.com (Brazil) and request to have access transferred to another account.