Access Code Scratched Off

The access code on a physical access card is not readable after scratching off the film covering the code.

Students

  1. Take a photo of your access card and your receipt or proof of purchase.
  2. Open a support case.
    United States
    Africa, Europe, and the Middle East
    Asia
    Note Hours

    M-F 8:30am-5:30pm (UTC+8:00)

    Australia
    New Zealand
    Canada
    India
    International Customer Support (8am – 6pm EST)
    1-800-599-3663 or 1-859-657-4786
    INTLCS@cengage.com
    Latin America
    Note Support Hours

    Monday-Friday; 5am-7pm CST (Mexico City Time)

    Note Languages

    Spanish, English, Portuguese

    Argentina
    0800-444-CENGAGE (2364243) option 8
    Brazil
    Colombia
    01800-01-CENGAGE (2364243) option 3
    Mexico
    01800-CENGAGE (2364243) option 8

    Attach photos of your access card and receipt.

Bookstores

Bookstores or resellers of access cards should contact higheredcs@cengage.com to report a problem with access cards.