Access Code Scratched Off

The access code on a physical access card is not readable after scratching off the film covering the code.

Students

  1. Take a photo of your access card and your receipt or proof of purchase.
  2. Open a support case at support.cengage.comlatinoamerica.cengage.com/soporte-latam/cengage.co.uk/contact/cengageasia.com/ProductSupportcengage.co.in/Contact_Uscengage.com.au/contact-uscanadasupport@cengage.com.

    Attach photos of your access card and receipt.

Bookstores

Bookstores or resellers of access cards should contact higheredcs@cengage.com to report a problem with access cards.