If you purchased multi-term access to WebAssign and your current or previous class uses Blackboard® to link to WebAssign, your multi-term access code might not work automatically.
- you purchased access in a class for which you signed in to WebAssign directly and your current class signs in to WebAssign through Blackboard, or
- you purchased access in a class for which you signed in to WebAssign through Blackboard and your current class signs in to WebAssign directly.
In both cases, the cause is that when signed in to WebAssign through Blackboard you are using a different WebAssign user account than when signed in to WebAssign directly.
To resolve the problem, contact Customer Support with your WebAssign and Blackboard usernames. If your multi-term access is transferable, it will be applied to your current WebAssign account.