If you have a question about how to do something in WebAssign or have a problem, please check the applicable Support page for answers to the most common problems. For all other inquiries, please see the information below. We will get back to you as quickly as possible.
Phone Support
Toll free: (800) 955-8275
Local: (919) 829-8181
Faculty Support Team Hours
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Note: Calls will be returned within 4 hours.
Student Support Team Hours
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Friday, 8 a.m.–8 p.m. ET
Saturday, 12 p.m.–6 p.m. ET
Sunday, 2 p.m.–10 p.m. ET
Email Support
Email Support Hours
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Friday, 8 a.m.–6 p.m. ET
Saturday, 2 p.m.–6 p.m. ET
Sunday, 2 p.m.–11 p.m. ET
Shanika Paylor | spaylor@webassign.net | (800) 955-8275, ext. 151
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